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Update 1 costums export information
Dear Vostok friends,
today we managed to contact the Russian customs. However, neither the hotline of the customs office nor another customs contact number, which was given to us by the hotline, was able to explain why the packages we sent were returned. We were advised to submit an official request to customs, which of course we did. However, it may take up to 10 days for us to receive an official response from customs to our request. I know this is a long time but unfortunately there is absolutely nothing we can do to speed things up here. I hope you have enough patience to get through this time together with us. If you do not want this, you are welcome to let us know and we will of course refund the purchase price.
I hope for your understanding
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